We work hard to resolve issues quickly, creating more positive experiences for our customers." My team’s priority is customer satisfaction, so we strongly value feedback. "I’ve been an Escalations Analyst since 2014, and it is life-changing to work for a company that supports my passion and core values. We also make sure to build solutions for the organization that will continue to drive greater customer adoption, delight, and retention." We act as Western Union customer advocates, driven by the mantra of how we can make our platforms/channels better for our customers. "I am part of a team that creates delightful, intuitive experiences that help our customers move money for better. My teammates have shown willingness and a lot of empathy as well." "Even as a new employee, I’m happy to see how teams collaborate and guide each other, which has made it easier for me to understand our robust company tools and business processes. I have also been able to work on multiple accounting teams for different experiences and continue my career development." For example, the company supports me in taking ACCA accounting courses to improve my knowledge. I appreciate the opportunities Western Union offers me that challenge me to grow and learn new things. "I always aim to be a better version of myself.
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